Shipping policy

Last updated: 21 October 2026

This policy applies to orders placed directly on playsnatcho.com with KOOBA GAMES SAS.

1. Delivery areas

We offer delivery to countries within the European Union, at addresses served and accepted during checkout.

Any delivery restrictions are indicated before payment. If no delivery option is available for your address, contact contact@koobagames.com before placing an order.

2. Delivery charges

Within France

Standard delivery is included in the displayed price.

If an additional paid delivery option is offered, its price is shown before payment. It is selected only with your agreement.

To other European Union countries

Additional delivery charges apply.

The amount depends on the destination and available options. It is displayed before you finally confirm your order.

The order summary shows the total amount payable, including products, taxes, and any delivery charges.

3. Order preparation and dispatch

Order preparation and dispatch may be handled by Amazon Multi-Channel Fulfilment (MCF) and its delivery providers.

Even when a service provider prepares or delivers your parcel, KOOBA GAMES SAS remains your point of contact and is responsible for properly fulfilling your order.

4. Delivery timeframes

The delivery date or timeframe applicable to your order is provided before payment and confirmed in the contractual information.

This timeframe includes order preparation and transportation. It may vary depending on the products, their availability, and the delivery address.

If no delivery date or timeframe has been agreed, delivery will take place without undue delay and no later than thirty days after the contract is concluded, in accordance with the law.

If a product is offered as a preorder, its preorder status and delivery date or timeframe are stated before payment.

5. Tracking your order

Where tracking information is available, it is provided by email or through your order tracking page.

The allocation of a tracking number does not mean that the parcel has been delivered.

If tracking appears to have stopped updating or shows a delivery you have not received, contact contact@koobagames.com with your order number.

6. Delivery address

Please check that your delivery address is accurate and complete before confirming your order.

If you notice an error, contact us promptly. We will consider whether a change is possible based on the order’s preparation or dispatch status.

If an address error results in a return or requires another shipment, we will explain the available solutions and any justified charges before charging you again. No additional charge will be taken without your agreement.

7. Late or missing deliveries

If your order is delayed or your parcel has not arrived, contact contact@koobagames.com. We will carry out the necessary checks with the relevant service provider.

Under the conditions provided by the French Consumer Code, you may require us to deliver within a reasonable additional period and then terminate the contract if delivery does not occur within that period.

You may terminate the contract immediately in the circumstances provided by law, including where we refuse to deliver or the delivery deadline was an essential condition of the contract.

When the contract is terminated for failure to deliver, we refund the amounts paid within fourteen days of termination.

8. Damaged parcels, missing products, or delivery errors

We encourage you to check the parcel and its contents upon receipt.

If the game is damaged, incomplete, or different from what you ordered, please contact us with:

• Your order number;

• A description of the problem;

• Where possible, photographs of the parcel and affected products.

These details help us process your request. The absence of photographs or reservations recorded with the carrier does not remove your statutory rights.

Please contact us before returning a product affected by a defect or error so that we can arrange an appropriate solution, free of charge where the costs are our responsibility.

9. Responsibility during transportation

The risk of loss or damage remains with us until you, or a third party designated by you other than the carrier, take physical possession of the products.

If you independently appoint a carrier other than those we offer, the specific statutory rules applicable to that situation apply.

10. Returns and withdrawal

For information about withdrawal, return shipping costs, and our additional 30-day return offer, please read our Returns and Refund Policy.

Returns must not be sent directly to an Amazon warehouse without instructions from us.

11. Amazon orders and Kickstarter pledges

This policy applies only to purchases made directly on playsnatcho.com.

For orders placed on Amazon, please consult the delivery information associated with your Amazon order.

For Kickstarter pledges, please consult the campaign arrangements and delivery schedule, without prejudice to any mandatory rights that may apply.

12. Contact us

KOOBA GAMES SAS
6 Chemin de la Chire
65670 Monléon-Magnoac
France

Email: contact@koobagames.com
Telephone: +33 6 49 86 39 89